Privacy Policy

This Privacy Policy describes how TableFlow Winnipeg collects, uses, and protects your personal information when you interact with our services. We are committed to safeguarding your privacy and handling your data responsibly and transparently. This policy explains what information we gather, how we use it, and the rights you have regarding your data.

Who We Are

We are a restaurant reservation and menu inquiry service designed to assist Winnipeg hospitality venues and their customers. As the data controller, we determine how and why your personal information is processed. We operate our services in compliance with applicable privacy laws and regulations in Canada. Our goal is to provide a seamless booking and inquiry experience while maintaining the highest standards of data protection.

Information We Collect

We collect several categories of information to provide and improve our services:

• Contact Information: When you make a reservation or submit an inquiry, we collect your name, email address, and phone number.
• Booking Details: Information about your reservation preferences, party size, dining date and time, and any special requests or dietary requirements.
• Usage Data: Information about how you interact with our platform, including pages visited, features used, and the time and duration of your visits.
• Device Information: Technical data about your device, browser type, operating system, and IP address.
• Cookies and Tracking: We use cookies and similar technologies to enhance your experience and analyze site performance.

Legal Basis for Processing

We process your personal information based on the following legal grounds:

• Consent: We process information when you explicitly consent, such as when you provide your contact details for a reservation.
• Legitimate Interest: We analyze usage patterns and improve our services based on our legitimate business interests.
• Performance of Contract: We process necessary information to fulfill your reservation requests and provide our services.
• Legal Obligation: We comply with applicable laws and regulations that may require us to retain or disclose certain information.

How We Use Your Information

We use the information we collect for the following purposes:

• Processing and confirming your restaurant reservations and inquiries.
• Sending you reservation confirmations, updates, and reminders.
• Providing customer support and responding to your questions.
• Personalizing your experience and improving our service offerings.
• Analyzing user behavior and platform performance to optimize functionality.
• Complying with legal obligations and protecting against fraudulent activity.
• Marketing communications (only with your prior consent).

Data Retention

We retain your personal information for specific periods based on the purpose of processing:

• Reservation Data: We retain booking information for 24 months after your reservation date to maintain service records and handle inquiries.
• Contact Form Messages: Messages submitted through our inquiry forms are retained for up to 24 months after your last interaction.
• Analytics and Usage Data: Website analytics and behavioral tracking data is retained for up to 13 months for performance analysis.
• Cookie Data: Persistent cookies are maintained according to their individual expiration dates, typically 12 months.
• Server Logs: Technical server logs containing IP addresses and access information are retained for up to 12 months for security purposes.

After these retention periods, we securely delete or anonymize your information unless we are required by law to retain it longer.

Your Privacy Rights

You have several rights regarding your personal information:

• Right of Access: You can request a copy of the personal information we hold about you.
• Right to Correction: You can ask us to correct inaccurate or incomplete information.
• Right to Deletion: You can request that we delete your personal information, subject to legal obligations.
• Right to Data Portability: You can request your information in a structured, portable format.
• Right to Withdraw Consent: If we process data based on your consent, you can withdraw it at any time.
• Right to Lodge a Complaint: You have the right to file a complaint with Canada's Office of the Privacy Commissioner of Canada regarding our data practices.

To exercise any of these rights, please contact us using the information provided below.

Cookies and Tracking Technologies

We use cookies and similar tracking technologies to enhance your browsing experience and collect usage analytics. Cookies are small files stored on your device that help us remember your preferences and understand how you use our platform. We use both session cookies (temporary) and persistent cookies (longer-lasting). Most web browsers allow you to control cookies through their settings. You can refuse or delete cookies, though this may limit certain functionality of our services. We also use analytics tools to track aggregate user behavior, helping us improve performance and user experience.

Data Security

We implement appropriate technical and organizational security measures to protect your personal information against unauthorized access, alteration, and disclosure. Our security measures include encryption, secure servers, and restricted access to personal data. However, no method of transmission over the internet or electronic storage is completely secure. While we strive to protect your information, we cannot guarantee absolute security. We encourage you to use strong passwords and protect your account credentials.

Third-Party Sharing

We do not sell, trade, or rent your personal information to third parties. We may share your information with:

• Restaurant partners to fulfill your reservations and process inquiries.
• Service providers who assist us with payment processing, analytics, and customer support.
• Legal authorities when required by law or to protect our rights and safety.

We require all third parties to maintain confidentiality and use your information only for the purposes specified.

Children's Privacy

Our services are not directed to individuals under 18 years of age. We do not knowingly collect personal information from children. If we become aware that a child has provided us with personal information, we will take steps to delete such information and terminate the child's access to our services. If you believe we have collected information from a child, please contact us immediately.

Policy Updates

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, or applicable laws. We will notify you of any material changes by updating the "Last updated" date at the top of this page. Your continued use of our services following such changes constitutes your acceptance of the updated Privacy Policy. We encourage you to review this policy regularly to stay informed about how we protect your information.